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195 stories, newest first — page 5 of 9.

A notebook and insurance card beside a sealed mail-order pharmacy package on a kitchen table.

Navigating Care

A 27-Entry Phone Log Got His PCSK9 Drug Approved

After his company changed health plans, a rural Pennsylvania father spent six weeks reconnecting his cardiologist, insurer and specialty pharmacy. His dated notebook broke the stalemate.

Daniel Reyes · 7 min read

A denial letter showing a $5,800 charge beside a folder of pathology and insurance records.

Navigating Care

Her Small Biopsy Led to a $5,800 Denial. The Appeal Won.

A South Jersey hairdresser had too little biopsy tissue for broad NSCLC biomarker testing. Her insurer denied the blood-based test until her oncology team documented what the denial ignored.

Daniel Reyes · 8 min read

An open kitchen drawer holding a denture case beside a refrigerator with a few containers of food.

Living With

At 81, Her Dentures Hurt and She Lost 14 Pounds

Her niece found the dentures in a kitchen drawer and little food in the refrigerator. The weight loss traced back to painful eating, costly groceries, and a dental clinic she could not reach.

Maya Ellison · 8 min read